Positivo IP camera setup issue (fixed)
A practical workaround to make the app find the camera.

The problem

The Positivo Casa Inteligente app may not detect the camera during setup, even on a 2.4GHz network and following the official steps.

Common symptoms

  • App can’t find the camera
  • Camera keeps blinking and never connects
  • “Device not found” message
  • Setup stuck on discovery

Definitive fix (step by step)

  1. Use two phones: one to configure, another as hotspot.
  2. Enable hotspot on the second phone (with mobile data).
  3. Connect the main phone to the hotspot and set up the camera.
  4. Update firmware when prompted (mandatory).
  5. Reset the camera (press button for 5s until beep).
  6. Disable hotspot.
  7. Connect to your 2.4GHz Wi‑Fi and set up again.

Why it works

The hotspot provides a clean environment to update firmware. After reset, the camera is updated and gets detected on your main network.

Important tip

Make sure your network is truly 2.4GHz. Dual-band routers with the same SSID can confuse the camera.

Quick summary

Hotspot → setup → firmware update → reset → final setup on 2.4GHz.